CUSTOMER CARE

It is important to us that we deliver great service. Tell us how we're doing or just call  or email us to say Hey Girl Hey!!!!! Happy Shopping and enjoy your fab fines.

XOXO

Abi Project

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

773.951.4961

or send us an email to:

abi.project@net-shopping.com

RETURNS

We hope you enjoy your purchase from Abi Project.  If not, please feel  free to send it back to us. WE ASK THAT YOU PLEASE INSPECT YOUR MERCHANDISE AS SOON AS IT ARRIVES.  If you notice a flaw or damage please contact us within 24-48 hours by phone at 773-951-4961 or email at abi.project@net-shopping.com.

 

Our return policy is for store credit only. 

 

We gladly accept merchandise returns under the following conditions:

 

*Unworn, unwashed goods may be returned for a full store credit of actual purchase price as long as the tags are attached. We must receive your merchandise within (14 days online 10 days in store) from the date your order was placed. 

 

*If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, laundry detergent, damaged or beyond the timeframe of our policy, will be sent back to you without exception.

 

All items are un-worn, un-washed un-altered and have the original manufacturer tags attached

 

Items are received back in our RETURNS DEPARTMENT within 14 days of the original purchase date

 

If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service within 24 hours of receiving your package at 773-951-4961 or email us at abi-project@net-shopping.com to inform us that your order was filled incorrectly or that your merchandise has a manufacturer defect.

 

Shipping charges for returns:  Customers should choose the most economical option for shipping return items to Abi Project. This is typically First Class Mail.  Check with your local Post Office for shipping/package rates.  Our zip code is 60637.  The Post Office will only accept your return shipment to Abi Project as “RETURN TO SENDER IF IT HAS NOT BEEN OPENED”.  If you have opened your package, it will be necessary to re-package it, re-address it and pay the appropriate postage.

 

*Please remember, as always, swimwear, undergarments, bandeaus, bras, (silicon nipple covers), and any item marked “final sale” are non-returnable.

 

Abi Project is not responsible for damage after merchandise has been worn and washed.  PLEASE INSPECT YOUR GARMENTS WHEN YOU RECEIVE THEM!!!!   If you find a flaw after the 14 day return policy time-frame we will not be able to return or exchange your item unfortunately. 

 

Thank you for shopping Abi Project.

FAQ

Do you provide International delivery?

 

Please e-mail us directly to  receive the lowest rate for international shipping.

 

 

How do I return an item?

Shipping charges for returns:  Customers should choose the most economical option for shipping return items to Abi Project. This is typically First Class Mail.  Check with your local Post Office for shipping/package rates.  Our zip code is 60637.  The Post Office will only accept your return shipment to Abi Project as “RETURN TO SENDER IF IT HAS NOT BEEN OPENED”.  If you have opened your package, it will be necessary to re-package it, re-address it and pay the appropriate postage.

 

How do I track my order?

 

Once your order is shipped a tracking number will be sent to you via e-mail or text.

 

 

 

© 2015 by Abi Project.

NEED ASSISTANCE?

 

773-951-4961

abi.project@net-shopping.com

 

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